Shipping

At PAL-SOUK, we are committed to providing you with a seamless shopping experience from start to finish. Please review our shipping policy below to understand how we handle shipping and delivery of your orders.

1. Order Processing Time:

  • Orders are typically processed and dispatched within 2 business days of receiving payment.
  • Processing times may vary depending on product availability, order volume, and any customization requests.

2. Shipping Methods and Carriers:

  • We offer several shipping options to meet your needs, including standard shipping, expedited shipping, and express shipping.
  • Orders are shipped via reputable carriers such as DHL, FedEx, Aramex and other depending on the shipping method selected and your location.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight of the package, shipping destination, and selected shipping method.
  • You can view the shipping costs for your order during the checkout process before making payment.
  • Our shipping rates do not include customs duties, taxes, or any additional fees that may be charged upon delivery.

4. Estimated Delivery Time:

  • Estimated delivery times vary depending on your location and the shipping method selected.
  • Standard shipping typically takes up to 10 business days for domestic orders and up to 30 business days for international orders.
  • Expedited and express shipping options are available for faster delivery times.

5. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on our website.

6. Shipping Restrictions:

  • Some products may be subject to shipping restrictions due to size, weight, or regulatory requirements.
  • We currently do not offer shipping to P.O. boxes, APO/FPO addresses, or international destinations outside of our listed markets.
  •  Each country has its own shipping regulations and restrictions.

7. Shipping Errors or Delays:

  • In the rare event of a shipping error or delay, please contact our customer service team immediately for assistance.
  • We will work with the shipping carrier to resolve the issue and ensure that your order is delivered to you as quickly as possible.

8. Shipping Insurance:

  • All orders are covered by shipping insurance to protect against loss, theft, or damage during transit.
  • If your order arrives damaged or is lost in transit, please contact us within 24 hours of receiving your order for assistance with filing a claim.

By placing an order with Pal-Souk, you agree to abide by the terms and conditions of our shipping policy outlined above. If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team for assistance.