Refund Policy

At PAL-SOUK, we value your satisfaction and strive to provide you with high-quality products and exceptional customer service. Please review our refund policy below to understand how we handle refunds and returns.

You are only eligible for a refund if:

• A product is damaged
• A product is missing
• The package did not arrive

Partial Refund:

If only one item in your order is damaged or missing, a partial refund will be issued for that item.

Full Refund:

If the entire package is damaged, missing, or did not arrive, you will receive a full refund.

To be eligible for a refund, you must:

  • Contact us directly as soon as you receive the package (Within 24 Hours).
  • Provide a clear photo showing the damage or issue with the item
The refund amount will be issued as a gift card/credit, which can be used for any future purchases with Pal-Souk.
Refund requests that do not include photo evidence or are submitted after an extended period may not be accepted.

PALSOUK